GENERAL TERMS OF USE

1.Scope of application

These general conditions of sale apply to the sale of all the services offered on the site www.eden-star.com.

The hotel reserves the right to modify these general conditions of sale at any time. any time. These general conditions of sale are subject to change. accessible at all times on the website www.eden-star.com

2.Availability, ordering and tracking

Reservations are made on the site, accommodation and options are available at your request. pay on site, excluding mention

Contrary, virtual hosting is more affordable. pay on the site www.eden-star.com secure payment.

The hotel is committed to confirm the appointment date to the customer by email.

Ordering a service implies unreserved acceptance and full and complete adherence by the customer to these general conditions of sale which prevail over all other document.

3.Prices

The prices of the accommodation appearing on the site www.eden-star.com are expressed in Tunisian Dinar and all taxes included. The services will be invoiced on the basis of the prices in force on the day of registration of the firm and final order.

4.Terms of payment

The reservation is final once the customer validates it on the site www.eden-star.com

The hotel will not be required to provide the services ordered by the customer if the conditions requested are not respected.

5.Conditions and fees in the event of cancellation

Cancellation of the service, subsequent to the reservation confirmation is subject to the following provisions.

5.1  Cancellation attributable to the hotel

In the event of force majeure or exceptional events, not allowing for the hotel ensures the service, the entirety of the service of the amount of the service will be refunded to the customer.

5.2 Cancellation attributable to the customer

Any order canceled by the customer before the day of delivery (weekends and public holidays included) will give rise to a refund. Penalties charged according to the conditions agreed with the hotel.

The customer must ensure that he/she is ready for delivery. time and place of reservation.

If the customer cancels, after the scheduled meeting time or if he/she does not show up at the meeting place no later than 30 minutes before the scheduled meeting time. From the agreed time, the customer will not receive any exchange or refund and the amount of the accommodation price will be due, in its entirety.

6.Responsibility and guarantee

The services marketed and appearing on the site www.eden-star.com  are compliant with; the Tunisian regulations in force.

The texts and photographs illustrating the presentation of the accommodation on the site www.eden-star.com are non-contractual and therefore cannot incur liability. from the hotel to in any capacity and in any way.

People photographed during guided accommodation tacitly accept the publication of these photos on the site www.eden-star.com.

During accommodation, participants are under their own responsibility. civil. The hotel cannot be held responsible for accidents or theft during accommodation.